Returns & exchange

Placeholder policy. These are sensible starting terms, but you should read them once and adjust them to what you can actually honour before you start advertising. Edit this page in Admin → Content.

7-day exchange

If the shirt does not fit, you have 7 days from delivery to exchange it.

To be exchangeable, the shirt needs to be unworn and unwashed, with its tags still attached, in a condition we could sell to someone else. Try it on the way you would try anything on — that is fine. Wearing it out for the day is not.

How to start an exchange

Message us on WhatsApp with your order number and tell us what went wrong with the fit. That last part matters: it is how we learn.

We will arrange collection inside Dhaka. Outside Dhaka, you send it back by courier.

Who pays for what

• We got it wrong — wrong colourway, wrong item, a fault in the shirt — we pay both ways, and we will apologise properly.
• It does not fit, or you changed your mind — you cover the return courier charge. The delivery fee on the original order is not refundable.

Refunds

We exchange rather than refund, except where the shirt is faulty or we sent the wrong thing — in which case you get your money back in full, by bKash, within 7 working days of the shirt reaching us.

Faulty shirts

If something is wrong with the garment itself — a seam, a button, the fabric — tell us whenever you notice it, not just inside the 7 days. Send a photo on WhatsApp. We will sort it out.

What we cannot take back

Anything worn, washed, altered, or without tags. And anything sold as a final-sale item, which we will always say clearly at the time.